big hairy deal

i had a favourite hair stylist here in cork. it's really hard to get an appointment with her, at Toni & Guy, because of the hours i work. so, a couple of weeks ago, i made an appointment for today (saturdays are very hard to book, but i don't have much choice). i started to get sick on thursday evening, and when i woke up this morning, i really didn't want to leave the house. but the call of a good, and much needed hair cut got me up.

i got into the salon and said i have an appointment, with ruth and the woman was like, what's your name? so i repeated it, and she looked on the computer and then said: i've been trying to call you for two days, ruth is sick! and i said that i have had no missed calls, and no messages, so she was like: is it turned off? since i never turn my phone off, except for flying, i said no. and i looked at it again, and there were no missed calls. she then called out a number that was close to, but not my phone number. so, she's like, i can give you an appointment with someone else at 2.30. since i'm sick, and it was a huge effort just to get there the first time, i said no. and she said she'd rebook me with ruth, and i said that's fine, but i can only come in after 5 because i work until 4.30 monday to friday. she offered me 4.20 on wednesday. (do you ever get the feeling people aren't listening?) so i repeated myself and she offered me an appointment 2 weeks from now, because they're closed next saturday. i think i can find someone sooner than that... especially since i've already been waiting ages.

here's the issue. the receptionists there are stupid. the last time i went to toni & guy, i ended up getting a different stylist (who i didn't like at all) because on the phone they couldn't understand me saying ruth, not jess. and when i called for this appointment i asked for an appointment for the next saturday, which she said wasn't available, so said i work mon-fri until 4.30, so it has to be outside of that. she said they don't have anything. i then suggested the saturday after that, which was available.

i think i'll try to call the manager on monday.